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Moving

MONTE VISTA CONDOMINIUM OWNERS ASSOCIATION MOVE IN/OUT POLICY

MOVE IN/OUT PROCEDURES FOR PODIUM UNITS

This document applies to all move-ins and move-outs in the podium units.

Unit owners are responsible for ensuring tenants/renters comply with all the terms.

Move-In/Move-Out will be considered if it fulfills all the following criteria:

  • Holding of the elevator to load or unload furniture and/or boxes
  • The use of hand trucks or dollies.
  • Loading or unloading from a truck.

An individual may move boxes or small furniture if they do not fit the criteria above. An individual can have small items delivered without following the Association’s Move-In/Out policy. Large items that may damage the walls of the elevator can be delivered if wall pads for the elevator are used (provided by the Association or the resident) or the delivery company provides the pads as described in the Community Handbook, Large Item Deliveries, page 27.

If damage occurs during the Move-In/Move Out costs will appear as assessments on your monthly Association statement. Failure to pay the damage costs may result in denial of access to utility rooms or other common property governed by the Association.

In order to ensure orderly moving of property and availability of the elevators to all podium residents, the Association has established these Move-In/Out Procedures. All moves must be scheduled and approved in advance. All move-ins and move-outs will be scheduled by Community Management Services or CMS (the association management company).

Failure to comply with these Move-In/Out Procedures or fail to pay Move-In/Out Fees, may result in the HOA not allowing access to facilities for Residents. This may include, but not limited to, access to TV closets for TV hook-ups and internet connections, access to communication closets to hook-up landline telephone or to establish call number at entrance intercoms, combinations to storage units, and anything else that HOA has the right and responsibility to control access to and protect its property.

PRIOR TO YOUR MOVE

To ensure proper scheduling and availability of the elevator designated for your move, please contact the property management at your earliest opportunity to reserve a time(s) for your move-in or move- out. The contact information for the property management company is (949) 450-0202. At that time, you should review any questions that you might have regarding these moving procedures.

At the time you schedule your move, you must submit the following:

  1. Review and sign the Move-In/Out Agreement stating that you understand that move-in/move-out procedures. All documents and fees must have been submitted one (1) week prior to your move.
  2. If you are using a moving company, the moving company you select must sign the agreement and supply the Association with a current Certification of liability insurance for a minimum of $1,000,000 before the move may start.
  3. Schedule date and time for move.
  4. Pay Move-In/Out Fee in the amount of $300 per unit.
  5. Move-In/Out Fee is the responsibility of the owner of the unit and shall be paid on every move-in or out, whether by an owner or a renter.

FACILITIES MANAGEMENT RESPONSIBILITIES

  • Facilities Management personnel will photograph the path from the assigned elevator to the unit to annotate any pre-exisitng damage.Hang pads on elevator walls the day of the move
  • Direct movers where to park while loading and unloading. Movers are not to park in Red Zone on Auzerais Ave. outside main Podium garage entrance. Movers may park on Gaspar Vista near the garage entrance for elevator 1, they can park on Font Terrace for elevator 3, and for elevator 2 they can park on the sidewalk by the Sunol gate. Movers must not block access to garbage pick- up on garbage days.
  • Make sure that moving boxes or furniture are not left in the Community garbage or recycling area.
  • Make sure gates are not “propped open” without supervision.

PROPERTY MANAGEMENT RESPONSIBILITIES:

  • Update residential records
  • Update Package Locker Information
  • Provide/collect access devices, keys as needed.

TIMES YOU MAY MOVE

Moves in or out may be scheduled for up to four (4) hour blocks of time between 9:00 AM – 1:00 PM OR 1:00 PM – 5:00 PM. No moves will be allowed before 9AM OR after 9PM. The community wants to ensure there is time of quiet enjoyment by all Residents. Moves on Sunday are are not permitted. AN APPOINTMENT TO SCHEDULE A MOVE MUST BE MADE SEVEN (7) WORKING DAYS IN ADVANCE OF THE PROPOSED DATE TO ENSURE ACCESS TO THE ELEVATOR.

IF YOU ARE NOT SCHEDULED FOR A MOVE OR DELIVERY AND DID NOT RESERVE THE ELEVATOR, YOU WILL BE TURNED AWAY. MONTE VISTA CONDOMINIUM OWNERS ASSOCIATION AND COMMUNITY

MANAGEMENT SERVICES WILL NOT BE RESPONSIBLE FOR ANY ADDITIONAL CHARGES BY YOUR MOVING COMPANY. THE MOVING FEE IS NON-REFUNDABLE, SO PLAN ACCORDINGLY.

PARKING

If you are using a professional moving company, be sure to inform them that the parking area best suited to large trucks is at the end of Font Terrace near the VTA tracks.

Small trucks may be parked at the smaller parking areas (Sunol, Gaspar Vista) provided they do not create a traffic or pedestrian hazard or block access to the garbage/recycling pickup area. The Moving Coordinator may ask for the truck to be moved at their discretion. You will NOT be able to park in the parking garage because the overhead clearance is insufficient.

ALL MOVERS MUST USE YOUR ASSIGNED ELEVATOR LOCATED INSIDE THE PARKING GARAGE. YOU WILL BE ASSIGNED AN ELEVATOR WHEN YOU ARE ASSIGNED A MOVING TIME.

YOU SHOULD NOTIFY YOUR MOVERS THAT, DUE TO THE LAYOUT OF THE BUILDING, THEY MAY HAVE TO MOVE ITEMS MULTIPLE HUNDREDS OF FEET THROUGH HALLWAYS. MONTE VISTA CONDOMINIUM OWNERS ASSOCIATION AND COMMUNITY MANAGEMENT SERVICES WILL NOT BE RESPONSIBLE FOR ANY ADDITIONAL CHARGES BY THE MOVING COMPANY.

YOUR MOVING COMPANY

Please choose your moving company carefully! You, as the Unit Owner, are fully responsible for any damages done to the Common Area during the move in or move out. This includes your liability on behalf of your tenant if your Unit is rented. Because of this liability, it is important that the moving company carry its own insurance for such damages. The moving company you select must sign the agreement on page 7 and supply the Association with a current Certification of liability insurance for a minimum of $1,000,000 before the move may start.

Owners who wish to move in without using a professional moving company may do so providing they meet all the requirements of the moving companies, i.e., scheduling the elevator at least seven (7) business days in advance of the move and accompanying the Moving Coordinator on a walk-through before and after the move.

MOVING PROCEDURE

THE ASSOCIATION WILL PROVIDE PROTECTIVE COVERING FOR THE ELEVATOR CAB WALLS DURING THE MOVING PROCESS. IT IS THE MOVER’S RESPONSIBILITY TO ENSURE THAT THESE ARE IN PLACE PRIOR TO BEGINNING THE MOVE.

NO MOVES WILL BE PERMITTED IF THE PROTECTIVE COVERINGS ARE NOT FULLY IN PLACE.

When your move is completed, the pathway from the building point of entry to your Unit will be photographed to determine if any new damage is found.

THE OWNER IS RESPONSIBLE FOR ALL COSTS FOR REPAIRS OR CLEANING NECESSITATED BY THE MOVE.

SUGGESTIONS FOR MOVING PREPARATION

1.  MAKE A PLAN

You will save time and money if you plan the location of your furniture in your new home before the moving company delivers it.

2. BE SURE YOU KNOW

A. Your Unit number

B. The day and time block you are assigned for the move (verify this with your moving company).

C. The size of the designated elevator and hallways. THE FINISH ON THE ELEVATOR AND HALLWAY IS EASILY DAMAGED AND EXPENSIVE TO REPAIR. Measure your large items to be sure they fit though the standard door opening, elevator and tight corners in the halls.

D. The weight capacity of the elevator you are using. (check the posted signage inside the elevator.) Keep in mind that this includes the weight of the elevator operator.

If you have a piece of furniture that exceeds the dimension or capacity of the elevator, the stairs must be used.

AFTER YOUR MOVE

BOXES AND PACKING MATERIALS

At the end of the move (or after each day, if the move takes longer than one day), the hallways and elevator must be cleared of all debris. PACKING MATERIALS AND CONTAINERS MUST  NOT BE LEFT OUTSIDE YOUR DOOR. ALL CARTONS MUST BE FLATTENED AND TAKEN OFF THE PROPERTY. NO BOXES MAY BE THROWN IN THE DUMPSTERS; THEY MUST BE REMOVED. IF YOUR MOVING COMPANY DOES NOT REMOVE THEM, YOU WILL BE RESPONSIBLE FOR REMOVING THEM FROM THE PROPERTY. UNDER NO CIRCUMSTANCES MAY CARDBOARD BOXES OF ANY SIZE OR PACKING MATERIAL OF ANY TYPE BE PUT DOWN THE TRASH CHUTE OR PLACED IN THE DUMPSTERS.

Any Owner who disregards this regulation by leaving packing materials and boxes in the hallways, dumpsters, or jamming the trash chute will be summoned to a hearing and subject to the enforcement policy.

FUTURE MOVES

In the event that you find it necessary to move out, you must make an elevator reservation, pay the moving service fee, and file the same agreement with the Association prior to your move. A walk- through will be conducted with you and the moving coordinator, before and after the move. The cost of any damages, repair, cleaning, losses or other liabilities to the Common Area as a result of the move will be the responsibility of the Owner.

Summary

In order to arrange your move, you must do the following:

1.   At least seven days prior:

a.   Sign and Return Move-In/Out Agreement

b.   Schedule a time for your move

c.    Pay move-in/out fee

d.    If you are using a professional moving company, have them provide:

i.    The signed Moving Company Agreement, and

ii.     Certification of Liability and Workers’ Compensation Insurance for a minimum of $1,000,000, which names the Association as an additional named insured

2.   On the day of your move:

a.   Meet Moving Coordinator for damage pre-walk

b.   Put elevator cab protective coverings in place

c.   Get approved to start move

d.   Do post move damage walk-through

e.   Remove all boxes from property

MOVE-IN/OUT AGREEMENT

Please read, sign and return this Move In/Out Agreement to Community Management Services PRIOR to beginning any move.

I have read the Move-In/Out Procedures for Monte Vista Condominium Association. I understand and agree that if damage is incurred as a result of my move, I accept total responsibility for the cost of any damage, repair, cleaning, losses or other liabilities. I further understand and agree that if my Move- In/Out requires more than the allotted time that it may be interrupted or delayed to allow other scheduled Moves.

Owner(s) Name(s)       (Printed)                                        Unit Number                                        Move-in/out Date                                Move Time

Resident(s) Name(s)   (Printed)                                        Contact Phone Number (Required)

(If Different)

Signature                                                                Date

Accepted for Monte Vista Condominium Owners Association:

Name/Signature                                                                Date

Monte Vista Condominium Association

To:    Moving Company Personnel

From:   Monte Vista COA

Subject: Moving Policy

These policies should be reviewed by the Moving Company Supervisor prior to the move. Monte Vista is a private building and will only allow moving companies on the property that will cooperate in keeping the building secure and the property damage-free.

MOVING COMPANY STAFF

In order to make the move go smoothly for you, your customer and Monte Vista COA, please make note of the following policies. If you have any questions about these policies, please contact Community Management Services prior to the move.

1.   The moving company must supply the Association with a current Certification of Liability and Workers’ Compensation Insurance for a minimum of $1,000,000 before the move may start.

The certificate(s) must name Monte Vista Condominium Owners Association as an additional named insured.

2.   When you arrive at the building, you must contact the Moving Coordinator to let him/her know of your arrival. They will be waiting at the main entrance on 809 Auzerais Ave.

3.   The Moving Coordinator will walk with the moving company supervisor from the point of entry to the elevator and to the Owner’s Unit. During the initial pre-inspection walk-through, any existing damage will be noted on a checklist and signed by the moving company representative and the Moving Coordinator.

4.   Absolutely no furniture, dollies, etc. are to be left unattended in the Common Areas of the property (including hallways).

5.   There are size and weight limitations in the elevator. If furniture does not fit safely inside the elevator cab, it must be brought up the stairs.

6.     IT IS THE RESPONSIBILITY OF THE MOVING COMPANY TO ENSURE THAT PROTECTIVE COVERINGS HAVE BEEN INSTALLED IN THE ELEVATOR PRIOR TO THE MOVE. THE ASSOCIATION WILL PROVIDE THESE COVERINGS.

7.     Moves are scheduled from 9:00 AM – 12:00 PM OR 1:00 PM – 5:00 PM, six (6) days a week. No moves are allowed outside of the times noted above, absolutely no moves on Sundays.

8.     When the move is completed, the walk-through inspection will be repeated, and any new damage will be noted at that time and acknowledged by the signature of the moving company supervisor and the Moving Coordinator. Refusal of the Moving Company to sign the walk- through inspection does not relieve the Moving Company or Unit Owner of responsibility for any damage incurred.

9.     Should a moving vendor disregard any of the above policies, his moving company will not be allowed future access to the building.

10.  Failure to abide by this policy will result in a fine and any further recourse the Board feels is necessary.

MONTE VISTA COA

MOVING COMPANY AGREEMENT

I have read, understand and agree to fully comply with the Move-In/Out policies of MONTE VISTA COA. This form is to be signed by the Supervisor assigned to the move by the Moving Company and returned to the Moving Coordinator prior to any Moves.

Signature of Company Supervisor                                                              Date

Company Name                                                               Unit Owner’s Name

Accepted for MONTE VISTA COA

Name/Signature                                                                Date

Monte Vista Condominium Association

NOTICE REGARDING DISCRIMINATORY RESTRICTIONS

In accordance with California Government Code 12956.1 the Association includes with this governing document the following information:

“If this document contains any restriction based on age, race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, familial status, marital status, disability, veteran or military status, genetic information, national origin, source of income as defined in subdivision (p) of Section 12955, or ancestry, that restriction violates state and federal fair housing laws and is void, and may be removed pursuant to Section  12956.2 of the Government Code by submitting a “Restrictive Covenant Modification” form, together with a copy of the attached document with the unlawful provision redacted to the county recorder’s office. The “Restrictive Covenant Modification” form can be obtained from the county recorder’s office and may be available on its internet website. The form may also be available from the party that provided you with this document. Lawful restrictions under state and federal law on the age of occupants in senior housing or housing for older persons shall not be construed as restrictions based on familial status.”


Access

Building access applies to the Condominium building as Townhomes have their own individual front door and garage entrances for each unit.

Condominium/Podium Access –

  1. Automotive/Vehicular access is available at two locations and requires a Door King Access device available from Customer Service at Community Management Services..
  2. Pedestrian access at the three gates located at the end of Bautista, two spots on Auzerais Avenue, and Gaspar Vista
  3. There are also two fire escape doors and an additional keyed gate on Sunol Avnue all of which use one standard key. Also, available from Customer Service at Community Management Services.


Parking

Monte Vista Condominium Owners’ Association Parking Rules Adopted on January 21, 2014

 Vehicles shall not be parked anywhere in the Project and in any manner except in compliance with Section 4.8 of the CC&Rs and the following rules that have been adopted by the Board.

These Rules amend, supersede and replace in their entirety all previously adopted Operating Rules pertaining to parking of vehicles, wherever set forth. These Rules are subordinate and subject to all provisions of the CC&Rs. In the event of any conflict between these Parking Rules and the CC&Rs, the provisions of the CC&Rs shall be controlling.

Parking Rules:

  1.  All Homeowners and residents are required to complete and submit a “Homeowner Information Sheet” promptly upon close of escrow for the purpose of notice and assessments. Additionally all homeowners/landlords are required to update their vehicle registration forms anytime there is a vehicle change within the household. The Homeowner will be required to submit a “Rental Disclosure Form” to advise the Association of the make, model, and license plate number of any vehicle belonging to or used by a tenant or the tenants family members, guests, and invitee. It is the homeowner’s responsibility to complete the required form and submit to the association management.

  2. Deeded Parking spaces shall be used for the storage of street legal motor vehicles only. The Board of Directors must approve any other use in writing.

  3. Common Area Guest Parking: All parking within the Common Area, except the Townhome Garages and Podium Parking Spaces, is reserved for the exclusive use of Guests. A resident may only park their vehicles in their deed space. No resident may park any vehicles in any space designated as “guest parking.” Only non-commercial motor vehicles may be parked by Guests in designated spaces within the Common Area Parking. No part of the Common Area may be used for repair, construction or reconstruction of any vehicle.

  4. Guest parking spaces are for the use of guests only. Guests may not park overnight (Midnight-Garn) for more than two (2) consecutive days, in any guest parking space, without a guest parking permit. Guests parked overnight for more than two (2) consecutive nights without a guest parking permit will be towed. All guest parking permit requests must be submitted, in writing, at least 5 business days prior to the guest’s arrival. Guest parking permits are temporary and assigned to the onsite address. Guest parking permits are valid for a total of 7 calendar days and must be renewed, in advance, by the owner. Homeowners and Residents may not use the guest parking spaces. Violators will be towed at the vehicle owner’s expense.

  5. Parking is not permitted on driveways, within townhome courtyards, within red-curbed fire lanes, and within marked or posted towing zones. Violations will result in immediate tow, at vehicles owner’s expense.

  6. Garages: Vehicles of any type may be parked in a Garage. Garage doors shall remain closed, except when the Garage is in use. Garages shall be kept sufficiently clear so as to permit parking of the number of vehicles for which the Garage was designed; Garages may not be used solely for storage.

  7. Parking Spaces: Residents must park in assigned parking space (s). Any motor vehicle parked in another resident’s space without such resident’s permission is subject to immediate tow, at vehicle owner’s expense. Any motor vehicle which is parked and blocking another’s parking space(s), illegally blocking any fire hydrants, parked within a red zone, or parked within any areas not designated for parking is subject to being towed at the owner’s expense. Any unattended vehicle parked incorrectly within the parking garage, in a driveway or in front of a garage is subject to being towed at the owner’s expense.

  8. Removal: Any vehicle in violation of the provisions of these Parking Rules may be removed at the sole expense of the Owner of the vehicle.

  9. Any homeowner/resident who fails to comply with the above rules may have their vehicle towed, at owner’s expense. The association or management company will not be responsible for the actions of any owner or resident not properly complying with these rules. The association will not be responsible for the safety or security of vehicles parked in any common area parking or elsewhere in the Project.

  10. Any requests for exceptions to the rules must be submitted in writing, and reviewed and approved by the Board or Directors.

  11. Vehicle Restrictions: No boat, trailer, camper, commercial vehicle, mobile home, recreational vehicle or inoperable vehicle shall be parked or stored on Common Area Parking Spaces or guest parking spaces.

  12. Trash Day Parking Restrictions are applicable to Green Zone parking areas located on Gaspar Vista and Font Terrace. No vehicle shall be parked at these locations after 6:00PM the day prior to trash pickup and until after 11:00AM the day of trash pickup. It is the owner or resident’s responsibility to ensure their guests understand which areas are affected by this rule. Failure to relay information will be the responsibility of the owner or resident.

Enforcement:

 Code Enforcement monitors and logs all vehicles parked within the community daily. All vehicles in violation of the above rules, may be advised, tagged, and towed, under the following procedure unless otherwise specified below:

  1. Code enforcement will immediately tow any vehicle which is parked and blocking another vehicle, blocking a driveway, parked vertically to the curb (except motorcycles), parked facing the opposite direction of the street (California VC 22502), parked in front of a fire hydrant (California VC 22514), in front of a red zone (California VC 21458), within a designated no parking area.

  2. Code enforcement logs all vehicles daily. Vehicle log resets on the last calendar day of the month at midnight. The vehicle log, kept by the patrol company, is the determination factor of which vehicle will be towed.

Parking Permit Requirements: 

  1. Request for guest parking permit must be submitted and approved, in writing, to the management company a minimum of five (5) business days prior to issuance of permit.

  2. Guest vehicles parked overnight in the guest parking spaces for more than two (2) consecutive nights, between Midnight-Garn, must have guest parking permit 5 days in advance.

  3. Parking permits are vehicle specific, time specific, and non-transferable.

  4. Parking permits must be placed on the driver side dashboard and clearly visible to code enforcement. Failure to correctly display parking permit may result in tow. It is the responsibility of the homeowner or resident to ensure compliance of these rules.

  5. Abuse of the guest parking permit policy may result in the revocation of permit privileges.

  6. Guest parking permits are free and cannot exceed more than 7 calendar days. It is the responsibility of the owner or resident to obtain the guest parking permit 5 business days in advance for their guest.

  7. All parking permits must be obtained from the property management company’s customer service at CMS Office located on 1935 Dry Creek Rd. Suite 203, Campbell CA 95008. The office is open M-F from 8am-5pm, excluding holidays.

  8. The homeowner is responsible for the actions of their residents, tenants, guests, contractors, and invitees to ensure they comply with the parking rules and permitting process.

Absolutely NO:

  1. Parking Vertical to the curb.

  2. Parking and facing the opposite direction of the street.

  3. Blocking driveways or parking spaces, blocking fire hydrants, red zones, parked in handicapped spaces without appropriate placard, or any other areas not designated for parking is prohibited.

  4. Vehicles parked incorrectly in the common area or in front of the garages.


Garbage & Giveaways

I want to…

…throw away trash

Bag it! Do not throw loose trash–especially food items–down the trash chute. Debris sticks to the walls of the chutes and causes an odor. Decaying food matter creates a potential biohazard and will attract flies. Any food containers being recycled should be free of food residue. Food left on recycled items creates a biohazard and defeat the purpose of recycling.

Size it! Make sure anything dropped down the chute is small enough to fit, and if it doesn’t bring it down to the trash room (if it’s oversized, please see “Bulk Items”)

Report it! If the chute is clogged, notify Customer Service at Community management Services. Do not keep stuffing things down a clogged chute.

Cleaning crews do not pick up items left in trash rooms. Take anything too big to drop down the chute directly to the trash chute room.

…get rid of bulky items

DO NOT leave oversized items (like mattresses) in the recycling bins or trash aeas. The San Jose-contracted recycling and garbage collecting companies will NOT pick up big items. You will be charged for dumping items based on the bill Green Team provides us with.

INSTEAD use one of these great options:

San Jose 311 has large item pickup services

Wait for one of our Quarterly Dumpster Days (October, January, April, July)

…get rid of eWaste

Green Mouse Recycling 529 Race St & Parkmoor take all e-waste FREE! Convenient drive-up. 408.464.9999 They are open Mon-Fri, 8-5, and Saturday, 8-3

You can also wait until the next quarterly Dumpster day which includes an eWaste dumpster

…get rid of my old CFLs

Please do not throw any CFLs or fluorescent tubes down the chute, those lightbulbs contain mercury and are a safety hazard. Please drop them off at the ACE Hardware on The Alameda.

https://www.sanjoseca.gov/Home/ShowDocument?id=16 

…donate stuff

 

Salvation Army, on Stockton and Taylor

Goodwill is on West San Carlos

The Thrift Box in Willow Glenn is a 100% volunteer organization that is volunteer run and benefits the Stanford Lucile Packard Children’s Hospital supporting children whose insurance does not cover the cost of care. Volunteers are very organized, and that low-income customers are treated like VIPs in Nordstrom style. Donate: clothes, small household items, fiction books, etc. but nothing very large. See  http://www.thriftbox.org/Donations.html

Donating Books we have a Little Free Library in the Shed area

Good Karma Bikes at 345 Sunol (very close) will take used bikes or parts of bikes. It is a volunteer organization that repairs bikes for low income kids and adults.   http://www.goodkarmabikes.org

Habitat for Humanity RESTORE is a great place to donate or purchase building materials, hardware, lighting fixtures, appliances, etc. Check here first before heading to Home Depot or Lowes: lot of new stuff, way cheap prices, and your dollars and donations support Habitat for Humanity. Store is staffed by volunteers and items are clean and labeled.

…give stuff to anyone who wants it in the Monte Vista community

If you want to make it available to other residents to take, make a sign saying “free to good home” and leave the item in front of your unit AND send a message about the free item to the Monte Vista Facebook Group. If the item is not “claimed” within a reasonable period (one week or so), donate it to a local charity. Do not leave items for long durations in front of your door, or you will be issued a violation and potentially fined.


Mail

There are six mailbox areas located throughout the Community:
For Condominium residents they are located next to each of the three elevators.
For Townhome residents, they are located:
– At the East end of Gaspar Vista
– At the North end of Font Terrace
– At the North end of Bautista

These guidelines will help keep Monte Vista clean and lessen the unnecessary load on our cleaning crew.

Hallways – Owners are responsible for cleanup (or costs thereof) of any accidents (drinks or animals) in the hallways.
Residents are required to take their own trash and recycling to the trash/recycle rooms on their floors and deposit items in the appropriate chute. (Our cleaning crew does not remove trash/recycling from the trash/recycling rooms on residential floors

Public Areas – Please observe quiet hours after 10 p.m.

BBQ – Clean off the barbecue after use using tools located in cabinets under the grill and sink.
Clean up table areas, ensuring they are completely free of food debris and trash.

Smoking – Smoking is strictly prohibited in all public spaces – indoors or outdoors.
Smokers may only smoke in their own units.
If smoking on your balcony or lounge, be aware of the direction of prevailing winds (you could be keeping smoke out of your own unit, but it could be going directly into someone else’s).

Sometimes, resolving an issue can be as easy and straightforward as having an open, respectful conversation with your neighbor. It can often help to assume they have the best intentions at heart and may simply be unaware of how their action is impacting others. If you’re comfortable doing so, consider speaking to them directly—whether face-to-face, through a thoughtful note left at their door, or via a considerate email.

Effective communication hinges on both expressing your feelings and understanding those of your neighbor. If these direct communication attempts don’t lead to a resolution, you can bring the issue to the attention of the Property Management company. When you contact them, provide as many specifics as you can. Information like the unit number of the neighbor causing concern and any relevant dates or other details will be particularly useful. It’s important to remember that, where necessary, residents can be held accountable for CC&R violations through hearings and potential fines.

We all share this living space, and working together in a positive, professional manner can greatly improve the quality of our community life.

If the issue revolves around…

Noise: A dog barking 24/7 or disruptive noise (even within someone’s own home) that impacts neighbors, fall under the “nuisance” category of the CC&Rs. We all enjoy the peace and quiet of Plant 51 and want to maintain it. Sometimes folks might not realize just how noisy they are, and a simple conversation might resolve things. If it doesn’t, reach out to the Property Management team.

Pets: If you notice pet owners letting their furry friends roam off-leash, they’re not just breaching the CC&Rs but also the City of San Jose ordinances. If this becomes an ongoing issue, feel free to contact our Property Management team.

Mess: Spot any clutter in the hallway like packing boxes or trash? Not only is it an eyesore, but it also violates fire codes. If your neighbors continue to leave items in the hallway, let the Property Management team know. Likewise, if you see a lack of cleanliness in public spaces, such as improper trash disposal or neglect in cleaning up spills or pet accidents on carpeting, don’t hesitate to report it.alteration in some form, by injected humour, or randomised words which don’t look even slightly believable. If you are going to use a passage of Lorem Ipsum, you need to be sure there isn’t anything embarrassing hidden in the middle of text. All the Lorem Ipsum generators on the Internet tend to repeat predefined chunks as necessary, making this the first true generator on the Internet. It uses a dictionary of over 200 Latin words, combined with a handful of model sentence structures, to generate Lorem Ipsum which looks reasonable. The generated Lorem Ipsum is therefore always free from repetition, injected humour, or non-characteristic words etc.

An Owner may keep two (2) customarily uncaged household pet within the Owner’s unit.

Each Owner may also keep a reasonable number of small caged animals, birds, or fish. Unless the Operating Rules increase the number of type of animals which may be kept, no other animals or pets are permitted in the Project. The Board shall have the right to prohibit the keeping of any pet which, after Notice and Hearing, is found to be a nuisance to other Owners. No animals may be kept for commercial purposes.

No dog shall be allowed in the Common Area unless it is under the control of a responsible person by leash.

Each Owner or Invitee must clean up after its pet so that the Common Area is in the same condition it was in immediately preceding its use by any pet permitted on the Common Area by the Owner or Invitee.

No pets are allowed under any circumstance where there are signs prohibiting their presence, if a pet needs to go to the bathroom they are not, under any circumstances to use the areas with signs prohibiting them.

Townhome and Condominium owners – We do not provide for bicycle storage.
Podium Residents – There are bicycle racks throughout the garage that facilitate locking your bicycle. Unfortunately, that does not guarantee its safety. Please take the necessary precautions to ensure your bicycle is not stolen or taken apart.

Townhome and Condominium owners may view the latest Insurance Documents by logging into their account on the  Resident Portal. The documentation can be found under My Community>Documents (located on the left-hand menu).

We currently support three Internet access options for our residents:
1. Sail Internet – which is a WiFi-basd Internet Service Provider.
2. Comcast – which provides coaxial wired services and for which the Community has HOA wiring installed.
3. DirectTV – which also provides coaxial wired services and for which the Community has HOA wiring installed.

We are pleased offer the Package Concierge System as an amenity here at Monte Vista Community. The Package Concierge is a bank of electronic lockers where your packages are delivered for your easy retrieval at any time, 24/7. Below are instructions for registering

Q:  HOW DO I REGISTER?

       A:   You will automatically receive your Username in an email from Package Concierge. Please check your Inbox to retrieve the Username because you will need it in order to register.  Registration is simple – when you first join our Community be sure to let Community Care know you wish to be included in the locker system. It’s a simple checkbox on the Application or tenant information form.

         [NOTE:  You MUST register in order to receive packages.]

Q:  What if I don’t receive a registration email?

      A: If you do not receive the registration email, please contact Customer Service to make sure they have your correct information.  

Q:  HOW DOES IT WORK?

       A: Packages are delivered into the Package Concierge by delivery agents (UPS, FedEx, USPS, etc.). You will receive a notification letting you know your package has been delivered. You can then go to Package Concierge to retrieve your package using your personal Username and or Barcode and Pin. All lockers containing your packages will automatically open so you can retrieve all your packages. 

Q:  HOW WILL I BE NOTIFIED WHEN I RECEIVE A PACKAGE?

       A: You will receive a text, email, or phone call when your package is delivered. The message will include your Username and Barcode each time in case you need to refer to the message when retrieving your package. You will just have to remember your PIN!

 Q:  WHAT IF I HAVE QUESTIONS WHEN REGISTERING OR RETRIEVING A PACKAGE?

       A:    The Package Concierge is very user friendly. While we do not anticipate that you will have any issues, Leasing Staff can certainly provide assistance. Package Concierge also provides support via email at  support@packageconcierge.com or by phone at 1-888-989-7225.